Hubspot Partner Demo Course Answers Updated 2022

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Hubspot Partner Demo Course Answers Updated 2022


Hubspot Partner Demo Course Answers:Instruct and rouse your customers by figuring out how to run an effective item demo. In this course you will figure out how to design and deliver a customized demonstration that spotlights on the objectives and difficulties of your customer, rather than a standard element show. 

Hubspot Partner Demo Course Answers 2022

Hubspot Partner Demo Course Questions and Answers 


Get a few basic hints and deceives to get everything rolling with demos from our inhabitant demo specialists, the HubSpot Sales Engineers. Figure out how to add esteem and recognize opportunities to position your partner services in a demo.

Hubspot Partner Demo Certification Exam Answers 

  • There are 50 questions.
  • It should require 1 hour to finish.
  • You should address 38 questions accurately to pass.
  • You should stand by 12 hours between attempts.
  • You have 3 horas to complete the exam.

Hubspot Partner Demo Course Quiz Questions and  Answers 

1. As a best practice, what should you always do when demoing marketing workflows? (Check all that apply)

  • Tailor the talk track to the customer scenario
  • Go through every single trigger and action that can be added to a workflow
  • Chose a simple workflow, ideally custom build to fit their use case
  • Focus on actions and triggers that fit the prospect's needs as discovered in the GPCT
  • Choose a very complex workflow to show all the capabilities of the tool
 

2. What are some good ways to make the SEO/Content Strategy tool easier to demo? (Check all that apply)

  • Use Analogies to explain the concept
  • Use example customers
  • Build out an example that fits the prospect's business

3. True or False? It is recommended to always flag if you are demoing a tool from a different hub/subscription to that specified in the agenda.

  • True - it is always important to set the right expectations.
  • False - they are all part of the one platform, so it doesn't really matter.
 
4. How does Service Hub fit into the HubSpot flywheel?

  • The Service Hub is the last step in the flywheel, it helps you connect with customers, exceed their expectations, and turn them into promoters that grow your business.
  • The Service Hub is not in the HubSpot flywheel
  • The Service Hub allows you to keep customers happy enough so they don’t interrupt the work of your marketing and sales teams.
 

5. Service Hub has a number of channels to allow user's customers to get help and submit tickets. Which one of these is not a natively-supported channel for handling service inquiries in Service Hub?

  • Knowledge Base
  • Support Form
  • Inbound Calling
  • Email
  • Live Chat
 

6. Which of the following is not a good use case for Ticket workflows (automation)?

  • Automating personalized, 1:1 outreach for important, high revenue customers
  • Assigning a task to a support agent if a ticket hasn’t been actioned in three days
  • Rotating the assignment of a ticket amongst a Service Team
  • Notifying customers when a ticket they have submitted has been closed
 

7. Which of the following are ways that a Marketing Hub user could leverage data collected from Service Hub (check all that apply):

  • Finding customers that have rated you highly on customer satisfaction surveys and asking if they’d be willing to be a case study on your website.
  • Check frequent questions that customers ask on your Knowledge Base and writing Blog Articles about those topics.
  • Identify trends amongst satisfied and dissatisfied customers and use that to change how you qualify to those types of leads.
  • Add all customers that have created a support ticket and automatically opt them into receiving all your marketing emails.

8. What is the model that we should use for our demos?

  • Sales Hub Pro for Multiple Deal Pipelines
  • Marketing Hub Pro for access to workflows
  • Sales Hub Enterprise for Revenue Reporting
 
9. If a prospect has multiple sales processes which of the following should we recommend?

  • Sales Hub Pro for Multiple Deal Pipelines
  • Marketing Hub Pro for access to workflows
  • Sales Hub Enterprise for Revenue Reporting
 
10. In terms of best practice, how should you always start a demo with a prospect?

  • Recap of previous conversations focusing on GPCT and setting agenda for this call.
  • Always start with the Reporting Dashboard
  • Workflows because they are extremely powerful
  • Gmail integration
 
11. If a prospect is concerned with rep adoption of a new sales platform, which sales hub features might alleviate their concerns?

  • Gmail/Outlook integration and the Chrome Extension
  • Required Fields and Multiple Deal Pipelines
  • Calculated properties
  • Webhooks
 

12. When speaking to a prospect who is struggling with getting more leads, which tools should you focus on for your demo? (check all that apply)

  • SEO / Content Strategy
  • Creating a conversion path (CTA, Forms, LP)
  • Email (templates and email creation)
  • CRM (contact/company)
  • Ads
  • Marketing Automation

13. What Marketing Hub edition includes brand domains?

  • HubSpot's free marketing tools
  • Marketing Hub Starter
  • Marketing Hub Professional
  • Marketing Hub Enterprise
 
14. True or False? You have the ability to rotate leads to sales reps if you have only Marketing Hub Professional.

  • True - Lead rotation is a Marketing Hub Professional feature
  • False - Lead rotation is not available with HubSpot
  • True - Lead rotation is available with all Marketing Hub editions
  • False - Lead rotation is only available with Sales Professional/Enterprise editions
 
15. What is one of the main value propositions for the Marketing Hub lists tool?

  • Creation of call lists for the sales team
  • Powerful segmentation of your contacts
  • Addition of new contacts to the database at scale

16. The HubSpot software applies SEO tips to which of the following tools? (choose all that apply)

  • Blogs
  • Landing Pages
  • Website Pages
  • Ads
  • Emails
  • All of the above

17. True or False? You will only be able to use HubSpot SEO planning and analytics tools if you use the HubSpot blogging tool and CMS.

  • True
  • False
18. How many subdomains are included with Marketing Hub Professional?

  • 3 Subdomains (Landing Pages, Blogs, Emails)
  • 4 Subdomains (Landing Pages, Website Pages, Blogs, Emails)
  • Unlimited Subdomains
19. Which of the following are best practices that you should apply when designing a landing page? (choose all that apply)

  • Keep the page simple.
  • Include a clear call to action (e.g. a form) on the page.
  • Remove all distractions.
  • Include social sharing options.
  • Include your navigation bar to make it easy for visitors to return to your page.
  • Include a short description of the offer.

20. What criteria can be used to personalize smart content? (choose all that apply)

  • Country
  • Device Type
  • Referral Source
  • Preferred Language
  • Contact List Membership
  • Contact Lifecycle stage
  • All of the above
21. What are some of the primary values of the reports dashboards? (choose all that apply)

  • HubSpot will build all of the reports you need.
  • You do not need to refresh or update the data.
  • You can add up to 20 reports per dashboard.
  • There are dozens of out of the box reports available in the report library.
  • You can build your own custom reports from scratch.

22. True or False? With Marketing Hub Professional you have the option to build your own custom reports, which can pull information from multiple objects in HubSpot.

  • False - you will need to get the reporting add-on to do this.
  • True - Marketing Hub Professional allows you to build reports using two data sets in the same report.
  • True - Marketing Hub Professional will allow you to build reports using more than two data sets in the same report.
  • False, you will need Marketing Hub Enterprise.
23. When should you gather your prospect’s GPCT (goals, plans, challenges and timelines)?

  • During the first 20 minutes of the demo meeting
  • During the exploration/discovery call prior to the demo meeting
  • Throughout the demo meeting
24. Fill in the blank: An effective approach for a product demo is_____

  • tell-show-tell
  • trial and error
  • stop & go
  • rpt
25. Why should you qualify the “Why” several times?

  • To drill down to the root of your prospect’s challenges.
  • To flesh out the meeting.
  • To slow down the deal.
26. On the contact record what information can be seen on the timeline?

  • What company the contact is associated with.
  • What products the contact has bought.
  • Which of your website pages the contact has visited.
  • All of the above.
27. What factors can list segmentation be based on?

  • Demographic data
  • Behavioral data
  • Data from integrated systems like Surveymonkey
  • All of the above
28. Which of the following features are included in Marketing Hub Professional? (choose all that apply)

  • Workflows
  • Smart Content
  • Content Partitioning
  • A/B Testing
  • Predictive Lead Scoring
29. True or false? Customers looking to integrate their ads accounts to HubSpot need to buy the ads add-on.

  • True - You must purchase the ads add-on to connect your ads accounts to HubSpot.
  • False - You can connect your ads accounts to HubSpot’s free tools.
30. True or False? The content strategy tool doesn’t work if your content is hosted on another CMS like WordPress.

True
False

31. True or False? The HubSpot team will migrate your Wordpress blog posts for you during onboarding/implementation.

  • True - The migration team will migrate up to 500 blogs posts for you.
  • False - You can import your blog posts yourself using the WordPress blog import tool.
  • True - The migration team will migrate or redesign your blog posts for you.
  • False - It is not possible to import your WordPress blog
32. Through HubSpot’s social tool you can publish to the following social networks (Check all that apply)

  • Facebook
  • Instagram
  • Pinterest
  • LinkedIn
  • Twitter
33. Which Sales Hub edition is required to define your own deal stages in a sales pipeline?

  • HubSpot’s free sales tools
  • Sales Hub Starter
  • Sales Hub Enterprise
  • Sales Hub Professional

34. What information would you expect to learn by asking, "how are your marketing and sales teams set up?" (choose all that apply)

  • How many portals your prospect might need
  • How many sales seats your prospect might need
  • What level of Sales Hub they might need (Free, Starter, Pro, Ent)
  • When they are hoping to get started

35. Whether they have the authority to buy

  • A prospect tells you that they collect their website leads on a regular basis and manually pass them to sales reps. Which HubSpot features should you position to improve that experience?
  • CTAs
  • Workflows and Automation
  • Blog posts
  • Forms

36. At which edition of Sales Hub do customers first get access to multiple sales pipelines?

  • Free
  • Starter
  • Professional
  • Enterprise

37. If your prospect tells you that they have four regional sales teams and they do not share leads across those teams, which features should we include in your demo?

  • Snippets
  • Teams and Permissions
  • Documents
  • Sequences
38. Playbooks can be used for which of the following? (choose all that apply)

  • speed up the ramp of new hires
  • extract the knowledge and processes of your most experiences reps
  • put in place a streamlined process for all reps to follow
  • ensure reps input the data that is required for the sales, service org to perform effectively.
  • All of the above

39. Playbooks can be used on which of the following record types? (choose all that apply)

  • Contact records
  • Company records
  • Deal records
  • Ticket records
  • All of the above
40. What are the 4 different packages within Sales Hub (Choose the right order, from low to high)?

  • Free / Enterprise / Professional / Sales Hub
  • Free / Starter / Professional / Reports
  • Free / Starter / Professional / Enterprise
41. Where can you find an in-depth features overview for what's available at each level of Sales hub?

  • Hubspot home page
  • The HubSpot pricing page or the product catalog
  • Why go HubSpot page

42. The product catalog page shows which of the following: (choose all that apply)

  • Which features are per account/per user
  • What's available at each level
  • The limitations for features
  • All of the above
43. What object associations can you see on a deal record? (Hint: the right column) (choose all that apply)

  • Contacts / Companies / Tickets
  • Playbooks
  • Products / Quotes
  • All of the above
44. Where can I filter deals to view deals that are owned by a user?

  • Deal pipeline
  • Deal forecast
  • Products

45. You have created your deal pipeline with several deal stages. You now want to set up an automatic notification for your sales rep when a deal moves to a particular stage. Where can you do this? (choose all that apply)

  • The deal record
  • Deal settings - automation
  • Deal pipeline
  • Workflows

46. What is the importance of presenting the prospects GPCT (Goals, Plans, Challenges, Timeline) at the start of a demo? (choose all that apply)

  • It confirms that the demo will cover valuable content for the prospect.
  • It can be used to reinforce HubSpot as the best solution to meet a prospect’s challenges and goals at the conclusion of a demo.
  • It tells the salesperson what budget the prospect has so they can sell more licenses.
  • It quantifies goals your prospect must hit in order to be successful, aligning growth with HubSpot to the financial success of your prospect.

47. Which of these sales tools are NOT included with the HubSpot and Gmail integration?

  • Snippets
  • Meetings
  • Workflows
  • Sequences
  • Templates
48. Can multiple sales reps be added to the default contact owner property in HubSpot?

  • Yes
  • No
49. From where in HubSpot can sales reps create tasks? (choose all that apply)

  • Tasks Dashboard
  • Lists
  • Contact, company, deal, ticket record
  • HubSpot Mobile App

50. Which of the following is not a benefit of snippets for sales teams?

  • Increase productivity
  • Simplify communications
  • Ensure reps can’t personalize emails

51. True or False? With HubSpot’s free tools you will get access to the tickets tool.

  • True - Tickets are available with HubSpot’s free tools.
  • False - Tickets are only available with Service Hub Professional.
  • True - You can create multiple ticket pipelines with HubSpot’s free tools.
  • False - Tickets are only available with Sales Hub Professional.
52. With HubSpot’s free tools, do you get access to 5 email templates per user or per portal?

  • per user
  • per portal
53 .In which edition of Service Hub can you get calculated fields?

  • Free
  • Starter
  • Professional
  • Enterprise
54. How many users are included, by default, in the Service Hub Professional edition?

  • 1 user
  • 5 users
  • 10 users
55. Fill in the blank: With Service Hub ____ you can create up to 1000 personal and teams meetings links, plus additional customization.

  • Starter
  • Professional
  • Enterprise
  • All of the above
56. What does GPCT stand for?

  • Group, perform, claim, test
  • Game, plan, cost, timing
  • Goals, plans, challenges, and timeline
  • Global, peripheral, change, tracks
57. Which of the following metrics is not measured in the knowledge base analytics?

  • Average time on article
  • Number of views
  • Number of clicks
  • Helpful rating
58. Fill in the blank: As a best practice, it's better to ask questions and engage the conversation with your prospect ________.

  • at the end of the demonstration
  • the beginning of the demonstration
  • at any time of the demonstration
  • at no point of the demonstration
59. With Service Hub, which of the following areas could you offer your services around? (choose all that apply)

  • Technical Implementation
  • Knowledge Base Creation
  • Process Design
  • KPI Definition
  • Marketing and Sales Alignment
  • Customer Satisfaction
  • All of the above
60. What are the channels that I can connect with conversations inbox?

  • SMS and email
  • Email and chat
  • Chat and SMS
  • SMS and WeChat
61. True or false? Contacts can be created directly from a live chat (chatflow) in HubSpot.

  • True
  • False
62. What does SLA stand for (in the context of Service Hub)?

  • Standard Legal Agreement
  • Service Level Agreement
  • Software License Agreement
63. What are some elements that can be defined within a support team’s service level agreement?

  • Metrics like number of tickets closed
  • Average response time for tickets
  • Time to first response
  • Areas of service
  • Availability of service
  • All of the above
64. Which of the following are some services you can offer alongside Service Hub specifically? (choose all that apply)

  • Developing a buyer persona
  • Setting up ticket properties
  • Connecting a shared inbox
  • Setting up live chat
  • Writing blog articles to attract leads
  • Creating a knowledge base
  • Defining KPIs and set up an SLA

65. True or False? In Service Hub, you have the option to create additional custom ticket properties.

  • False - Custom properties are only available in Sales Hub.
  • True - Custom ticket properties are available with HubSpot’s free tools.
  • False - HubSpot does not allow the creation of custom ticket properties.
  • True - You can create custom ticket properties though this requires Service Hub Starter.
66. Fill in the blank: With Service Hub Professional you can automatically send a customer support survey to a customer_________.

  • when a contact becomes a customer
  • when a customer re-signs a contract
  • when you close a ticket associated with a customer
  • whenever you like
 
67. Fill in the blank: Playbooks are part of the Service Hub ____ edition.

  • HubSpot’s free tools
  • Service Hub Starter
  • Service Hub Pro
  • Service Hub Enterprise
68. What types of automation are available for Service Hub Professional? (choose all that apply.)

  • Pipeline Automation
  • Deal Automation
  • Ticket Automation
  • Contact Automation
  • Quote Automation
69. In Service Hub Professional and Enterprise, which option(s) do you have for reporting?

  • Out of the box reports from the HubSpot reporting library
  • Creation of custom reports
  • All of the above
  • None of the above
70. With which edition of Service Hub can you set goals/targets for your team members, such as the number of tickets closed or average ticket resolution time?

  • HubSpot’s free tools
  • Service Hub Starter
  • Service Hub Professional
  • Service Hub Enterprise

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