How to Prepare for Amazon Customer Service Associate Test

How to Prepare for Amazon Customer Service Associate Test? In the following answer, I will tell you -

How amazon recruit its Customer Service Associate
How many rounds are there in the recruitment process?
How can you crack those rounds?
How much salary you will get after selection

And will conclude with timing, KitKat shift, and holidays related frequently asked questions

So let's begin-

How does amazon recruit its Customer Service Associate (CSA)?

Amazon generally takes CSA by campus selection i.e. amazon visits some colleges and select students from there through its recruitment process.

In my college, there was a semi-closed campus (UIT RGPV and SATI Vidisha students can only take part) on 11 January.

58 students were participated in the recruitment drive out of which about 23 were selected in Personal Interview and out of 23, 6 were selected finally.

After the final selection, amazon gave a joining letter and a gift for selected students ( In our case it was a 6000 mah amazon power bank inside).

The Amazon Way: Amazon's 14 Leadership Principles

How many rounds are there in the recruitment process and how can you crack them?

Read More About: Assessment Quiz Linkedin

Round 1

Personal interview-

In a Personal Interview, we need to select one topic and need to speak about it for about 2 minutes. After that, the interviewer will ask you basic questions about yourself.

He may ask to tell me about your family.

For how long do you want to work for Amazon.

you are pursuing engineering that means you are from a technical field then why do you want to be a customer service associate?

The main aim of a personal interview is to check your fluency and speaking skills. They also want to know that you really want this job or you just want a placement tag.

Tips-

How to Prepare for Amazon Customer Service Associate Test? Prepare one topic so that you can speak about 2 minutes fluently. After that, you need to give an answer in such a way that they think that this job is your life and you can do anything for the job.

and do remember when they will ask that we will offer very less salary then you need to say when we look for a job we not only need to see salary we also need to see progress in that company. For example, in a government organization the starting salary will be high but the progress there is linear but when we see Amazon in comparison to that the starting salary will be low but the progress curve will be like an inward parabola.

and to answer why do you want to work in BPO as you are from a technical side. For this, you need to say mam I can use my communication skill in a much better way in comparison to my technical skill.

Round 2-

Part A- Fill in the blanks.

In this part, there is a sentence with a blank in it.

For example- Ram is a ____ boy.

You can fill here good, nice, etc.

Tips- Try to fill word which is relatable to that sentence and do remember always write correct spelling.

Part B- Memory writing-

In this, para of 3 to 4 lines will be shown to you for about 30 seconds you need to rewrite it in 90 seconds based on your memory in your own words.

Tips- Do remember the factual data correctly. When you rewrite the sentence try to put the same date, a place that you saw in the para. Try to write as fast as possible because 90 seconds are not sufficient for some Paras.

Part C- Email writing-

In this particular situation is given to you. you need to write according to the given situation.

Tips- How to Prepare for Amazon Customer Service Associate Test? Your email should be greater than 125 words and should be less than 160 words. during email writing first, complete the overall structure then start with the body of the email. Your body should contain the words (keywords) that were given in the question of the email. The software will not check your grammar but it will check your punctuation error and spellings.

Round 3-

Part A- Choose positive statement-

In this, a particular situation is given to you and you were asked to select what you should do if you were in that situation.

Tips- Out of the option, you need to select the most positive statement.

Part B- Two negative statements-

In this, a particular situation is given to you and you were asked to select what you should do if you were in that situation. This round is the same as the above round but here both options are negative.

Tips- Amazon customer service associate online test practice. Select the least negative option.

Round 4- Virtual Call Centre-

In this, a virtual customer in an American accent will call you and ask you to change some information or will ask you to change his address or so. This is the most hectic round a saw because when you are playing that audio and filling the detail you need to press a button if it goes below 90. This button will show the customer that you are still taking the call and resolving his problem. This round is hectic because when you are listening to the address and making the required change, at the same time the button goes below 90 so when you pressed that and again came to fill the address or so the audio went ahead. So you need to play it again.

Actually, the button is like it moves from 100 to 0 and when it moves less than 90 you need to press that. This will tell the customer you are still taking the call. After pressing the button timer jump to +5 each time. If you have not pressed the button and were busy in filling the address then you will get rejected.

Tips- Do not replay the audio again and again. Listen to the overall audio one time and fill in the maximum details you can. After that play it again and fill in the remaining details.

Round 5- Voice test-

If got good marks till round 4 then you will have an option to select both chat or voice. But, if you just qualify it then you can select an only voice.

If in any condition you select voice then he needs to give one voice test.

In the voice test, the device will speak line you need to repeat it.

How much salary you will get after selection-

For chat ( Bhopal Indore- Work from home)-

Basic- 6021

HRA- 3010

PF employer contribution- 723

flexi component- 2288

variable pay- 2125

Food coupon- 1100

Internet- 1250

Grand total- 16517 per month

i.e. 1.98 lakh per annum.

For voice, salary will be similar except basic. Voice salary will be 2.01 lakh per annum.

But, with less salary chat is much better because of less headache.

And will conclude with timing, KitKat shift and holidays related frequently asked questions-

You need to work for 9 hours in which you will be on a chair for an 8 hour and one hour will be a break.

You need to work 5 days a week.

You can also add for the KitKat shift in which you need to work for 4 hours two times a day.

You cannot opt for any particular timing. You will give a rotational shift. On the night shift you will get an allowance of 110 rs per day.

On any special occasion, you cannot take holidays like on Diwali or on Holi due to amazon's great Indian sale. Amazon customer service associate online test practice.

Words from me-

Amazon is a great company and it takes care of its employee. But, the level of the test is higher than TCS NINJA or Infosys. And the salary they offer is very less in comparison to them. They need to increase their salary band.

One thing I liked about amazon placement is that they gave us a gift, a power bank. It may cost them about 400 bucks but for me it is priceless.

Hope it helps. :)

Amazon Customer Service Associate Online Test Practice Tutorial

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