Chromebook Support Assessment Quiz Answers Updated 2022

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Chromebook Support Assessment Answers 2022


Chromebook Support Assessment Answers: This assessment is led by Google by means of the Google partner Training from Fathomed. This assessment tests how you might interpret Chromebooks and how to offer help for clients calling you to fix their Chromebooks. You'll become familiar with the rudiments of Chromebook, how to troubleshoot normal issues, how to resolve equipment issues, how to resolve utilization issues, and key support resources.

Chromebook Support Assessment Answers



Chromebook Support Assessment Certification Answers


This Assessment contains a sum of 20 questions and there's no time limit. You can alter and survey questions that you've as of now replied. In the event that you come up short in your first attempt, you can retake the test right away.

Chromebook Support Quiz Answers 2022


Chromebook Support Assessment Questions and Answers 2022

Q.1 – Match the tools to the reports they display

The correct Match order is:

  • Files app – Check app storage
  • Task Manager – Check current usage
  • Storage management – Check overall device storage
  • Status tray – Check connectivity

Q.2 – What is the recommended approach for troubleshooting customer issues?

  • (A) Process of elimination
  • (B) Evaluate, Assess, Troubleshoot
  • (C) Evaluate, Isolate, Resolve
  • (D) Assume customer’s situation based on their feedback

Q.3 – What is the name of the built-in feature in Chrome OS that customers should utilize first for assistance?

  • (A) Chromebook Central
  • (B) Support.google.com
  • (C) Chromebook Assistance
  • (D) Get Help app

Q.4 – “I have issues with my display/touchscreen” is not related to hardware.

  • (A) False
  • (B) True

Q.5 – Apps can be accessed from: (select all that apply)

  • (A) The status tray
  • (B) The app shelf
  • (C) The Launcher

Q.6 – Organize the steps you’d execute from first to last to troubleshoot connectivity issues.

The correct Match order is:

  • Check the Connectivity Diagnostic Tool – Step 4
  • Check Wi-Fi is turned on – Step 1
  • Check for network connectivity – Step 2
  • Check signal strength – Step 3

Q.7 – ”I have issues with my display/touchscreen”: Which question is most appropriate to ask?

  • (A) “Does this happen with specific keys?”
  • (B) “Is the power/charging light on while the device is plugged in?”
  • (C) “Is there any dust on the screen or damage to the screen?”
  • (D) “Does this issue persist across all Google Accounts?”

Q.8 – ”My Wi-Fi keeps dropping.”: What question is most appropriate to ask?

  • (A) “When did you start seeing this message?”
  • (B) “Does your router work and have you tried to reset it by turning it off and back on?”
  • (C) “Is your printer connected via USB or the network?”
  • (D) “Do you have permission to sign-in?”

Q.9 – Organize the steps you’d execute from first to last to troubleshoot keyboard issues.

The correct order of steps is:
  • Restart Chromebook – Step 1
  • Browse as a Guest – Step 2
  • Perform a hard reset – Step 3

Q.10 – “My touchpad isn’t working correctly”: Which question is most appropriate to ask?

  • (A) “Is the power/charging light on while the device is plugged in?”
  • (B) “Is there any dust/damage to the screen?”
  • (C) “Does this happen with specific keys?”
  • (D) “Does this issue occur when signing in with any Google Account?”

Q.11 – Which issue is not hardware-related?

  • (A) “My keyboard is not working”
  • (B) “I can’t sign-in”
  • (C) “I have issues with my display/touchscreen”
  • (D) “My Chromebook doesn’t charge or turn on”

Q.12 – Organize the process used for troubleshooting customer issues in the correct order.

The correct order of steps is:

  • Evaluate – Step 1
  • Isolate – Step 2
  • Resolve – Step 3

Q.13 – What is the first step you always start with when basic troubleshooting?

  • (A) Log in to Guest Mode
  • (B) Check the basics
  • (C) Restart the Chromebook
  • (D) Hard reset

Q.14 – Match Google’s built-in app to its competitor’s equivalent.

The correct Match order is:

  • (A) Google Docs – Words and Pages
  • (B) Files – Finder and File Explorer
  • (C) Google Sheets – Excel and Numbers
  • (D) Google Slides – Powerpoint and Keynote
  • (E) Gmail – Outlook and Mail

Q.15 – Organize the steps you’d execute from first to last to troubleshoot battery issues.

The correct order of steps is:

  • Check for damage – Step 1
  • Set up RMA – Step 3
  • Perform a hard reset – Step 2

Q.16 – Organize the steps you’d execute from first to last to troubleshoot touch/display issues.

The correct order of steps is:

  • Wipe dust off – Step 1
  • Perform a hard reset – Step 2
  • Perform a factory reset – Step 3

Q.17 – “My Chromebook is not connecting to my printer.”: Which question is most appropriate to ask?

  • (A) “What is the signal strength of your connection?”
  • (B) “Is your printer connected via USB or a Wi-Fi network?”
  • (C) “When did you start seeing this message?”
  • (D) “Do you have permission to sign-in?”

Q.18 – “My OS is missing or damaged.” Which question is most appropriate to ask?

  • (A) “Is your printer connected via USB or a Wi-Fi network?”
  • (B) “Do you have permission to sign-in?”
  • (C) “When did you start seeing this message?”
  • (D) “What is the signal strength of your connection?”

Q.19 – Match the resource to the appropriate description.

  • Help Center – The first place you go for support. Helps customers troubleshoot their devices, get started with Chromebooks, and more.
  • Chromebook Simulator – Walks you through step-by-step interactive tutorials for several topics, ranging from keyboard shortcuts to updating a Chromebook.
  • Chromebook Youtube Channel – Videos that include tips, tricks, and more.
  • Get Help App – First place a customer should go that is integrated into the Chrome OS. Packed with How-to’s, troubleshooting tips, app replacements, and more.

Q.20 – ”I’m having trouble signing in”: Which question is most appropriate to ask?

  • (A) “What is the signal strength of your connection?”
  • (B) “When did you start seeing this message?”
  • (C) “Is your printer connected via USB or the network?”
  • (D) “Do you have permission to sign-in?”

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